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Home :: Search Hotels :: Terms & Conditions
 Terms & Conditions
1. Service description

This website has been created and is operated by Media Store GmbH. We act as an intermediate between hotels and users in order to provide our users with the possibility to search and book hotel accommodation online. Our service is based on information provided by hotels. Although we do our utmost best to ensure that all information provided on this website is accurate, we cannot guarantee that all information is comprehensive and error-free nor can we be held responsible for interruptions or non-delivery of information.

The prices on our site are very competitive. All prices on the swissinfo.com website are per room for your entire stay, unless stated differently. As a comparison we show the highest price advertised by that hotel on our site for this room for the following months. These are neither rack rates nor competitors rates. Please check the room details to see what is included in the price and what is not.

2. Privacy

Swissinfo.com uses high ethical standards and respects your privacy. We will not give your personal information to third parties. Please have a look at our privacy policy for further information.

3. Credit card guarantee

Hotels require credit card details in order to guarantee your reservation. Your credit card information will be sent directly to the reserved hotel. When you make a booking you will automatically enter into an agreement with the hotel you have chosen. For certain rates or special offers, please note that your credit card may be pre-authorized or charged by the hotel upon confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation. Swissinfo.com will not charge your credit card.

Be assured that we take our responsibility regarding your credit card information very seriously. We use the industry standard "Secure Socket Layer (SSL)" technology to encrypt your credit card details.

4. Free of charge

Our service is free of charge. Unlike many other parties, swissinfo.com will not add any additional fees, like a reservation fee, to the room rate.

5. Cancellation

Please follow the instructions in the confirmation email in case you need to cancel your stay. If you cancel according to the cancellation policy of the hotel, it will be free of charge. We recommend you read the cancellation policy of the hotel carefully. If you cancel later than requested by the hotel or do not show up, the hotel might charge you a fee in accordance with the hotel’s cancellation and no-show policy. Please note that certain rates or special offers are not eligible for cancellation or change. Swissinfo.com will never charge you a cancellation fee.

6. Disclaimer

The swissinfo.com website has been compiled with the greatest possible care. Our services are based on the information provided by the hotels; for this reason the hotels remain responsible for the correctness of this information. Hotels can alter the information about their hotel, such as prices and availability, at any moment. We can therefore not guarantee that all the information is accurate and faultless, nor can we be held responsible for errors or inaccuracies in the supplied information. You should always check the provided information, before acting on the basis of the supplied information.

Unless stated otherwise, the copyright of the material on this website is copyright of Media Store GmbH.

Media Store GmbH is a registered company in Dübendorf, Switzerland. Swiss law is applicable to our services. Sole place of jurisdiction is Dübendorf, Switzerland.

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Monday, 9 December 2019
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